Refund policy

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.To initiate a return, please contact us at office@caffeiny.com. Please note that returns must be sent to the following address: Talgasse 12/3, 1150 Vienna

If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at office@caffeiny.com.

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate and resolve the issue.

Exceptions / items not eligible for return
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made items (e.g. special orders or personalised items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or vouchers.

Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

European Union – 14-day cancellation period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with labels attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at office@caffeiny.com.